Privacy policy
We respect your privacy. Here's how we handle the information you give us.
Last updated: October 2026
Who we are
This website is operated by TRG · The Rafin Group, trading as TRG Air (ABN 36 689 870 545), Wollongong NSW ("we", "us").
What we collect
When you request a quote or contact us, we collect the details you provide, such as your name, phone number, email address, suburb, and information about the work you need. Like most websites, we may also collect basic, non-identifying usage data (for example pages visited) to improve the site and our advertising.
How we use it
- To respond to your enquiry and prepare quotes
- To schedule and carry out work, and issue invoices
- To follow up on our service, including asking for a review
- To meet our legal and record-keeping obligations
Who we share it with
We only share your information where needed to do the job, for example with licensed subcontractors, suppliers or equipment manufacturers (for warranty registration), or where required by law. We don't sell your information.
Advertising and analytics
We may use tools such as Google Analytics and Google Ads, which use cookies to measure how our website and ads perform. You can control cookies through your browser settings.
Security and access
We take reasonable steps to keep your information secure. You can ask to access or correct the personal information we hold about you by contacting us.
Contact
Questions about privacy? Call 0431 675 045 or email nathan@trgair.com.au.
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